1 - The site www.pebbly.fr is published by the company ZOOCOLOR, a simplified joint stock company with a single shareholder with a capital of € 30,000, whose head office is located in Paris (15 rue Roger Ducasse 33200 Bordeaux), registered under the unique identification number RCS 819 500 521 ("Zoocolor").
Zoocolor is the author of the sales offer for the products presented on its website: www.pebbly.fr.
Scope of the general conditions of sale - These general conditions of sale apply to all sales concluded between the company Zoocolor - SIRET N ° 819 500 521 000 11 and its Customers, regardless of the content of the clauses that may appear on the Customer's commercial documents and general purchasing conditions.
These general conditions of sale, as well as the order form and the order confirmation constitute the sales contract between the customer and Zoocolor relating to the sale of the products ordered.
Any order made on the website requires that the customer first and unreservedly accepts the general conditions of sale in their entirety. In case of disagreement with the conditions of the general conditions of sale, the customer must not use the website.
Zoocolor reserves the right to adapt or modify these general conditions of sale at any time and without notice, the adaptations and modifications then being applicable to all orders subsequent to these adaptations and / or modifications.
In case of modification, the General Conditions of Sale applicable to the customer's order are those which were online, and which the customer accepted on the day of placing his order.
2 - For any information relating to the execution of one or more orders, or the processing of a complaint, the customer should contact customer service:
Article 1 - Object
The general conditions of sale define the rights and obligations of Zoocolor and the Customer in connection with the sale of Products by Zoocolor on the website or through the Customer Service of the Website set up by Zoocolor.
Any use of the Website and any ordering of one or more products through the Website implies outright acceptance of all of the General Conditions of Sale.
Article 2 - Products
Zoocolor sells, among all the products available on the website www.pebbly.fr, the following products: Bamboo kitchen utensils, kitchen scales, bread and cutting boards, glass storage boxes and protective boards.
This list is not exhaustive and includes the products we have chosen to appear on it.
Article 3 - Creation of an account
To order Products on the Website, the Customer must create an account by providing the information required in the registration form.
To this end, the Customer declares to provide complete personal information, not erroneous such as to allow his precise identification in any situation. Any fanciful, slanderous personal information is likely to result in the closure of the Customer's account and the cancellation of his Order.
The Customer is responsible for all actions carried out on the Website using his username and password. Any user registered on the site will be committed for any Order placed with the entry of his identifiers, subject to the right of withdrawal of the article 10.4.
Article 4 - Terms of ordering - procurement
4.1. The Customer can place an Order, in French, directly on the website, after entering his username and password.
4.2. By browsing through the different sections of the Website, the Customer can place the Products of his choice in his shopping basket by clicking on the "Buy" button. At any time and until the order is confirmed, the Customer can change his mind, change the quantities and cancel one or more chosen products.
Each of the steps necessary for the sale are specified on the Website.
Any information on the Products can be given, and any order can also be placed by the Customer, in French or in English, directly with Customer Service at [email protected]
For any request for information or any Order, the Customer bears the cost of telecommunications when accessing the Internet and using the Website, or when calling Customer Service from the Website.
4.3. In application of the provisions of article 1369-5 of the Civil Code, the customer will have the possibility to check the details of his Order and its total price and, if necessary, to correct or modify it before definitively confirming his order for express acceptance.
Zoocolor cannot be held responsible for input errors by the Customer, nor for their possible consequences in the event of a delay or error in delivery. In these cases, the costs generated by a possible reshipment will be borne by the Customer.
Validation of the Order by the Customer's "double-click" implies acceptance of the prices and characteristics of the Products purchased by the Customer.>
Article 5 - Ordering methods - Confirmation
5.1. Once the Order has been validated by the Customer in accordance with the terms of Article 3.4, a confirmation e-mail acknowledging receipt of the Order and containing all of this information is sent by Zoocolor to the Customer as soon as possible.
5.2. The Order will not be considered final until Zoocolor sends the Customer the confirmation e-mail referred to in Article 4.1, and the sale of the Product (s) will only be noted after payment of the corresponding price by the Customer.
Article 6 - Ordering methods - Product prices
6.1. The price of the Products indicated on the Website is in Euros all taxes included. The Price of the Products does not include the Customer's participation in the costs of logistics preparation (processing; shipping) and delivery, which will remain the responsibility of the Customer. The total amount of his participation in these costs is communicated to the Customer, either when he connects to the Website or when he calls Customer Service, before he validates his Order.
Article 7 - Payment
7.1. Scope of payment - the price of the Products and the costs of logistics preparation and delivery are payable in full by the Customer at the time of placing the Order.
The Customer also undertakes to pay or have paid, if applicable, and directly to the freight forwarder or carrier, customs duties, VAT or other taxes due on the occasion of the importation of the products into the country. of the place of delivery.
7.2. Payment methods - Payment for the order may be made by the Customer by credit card, in a secure environment according to the terms offered on the Website.
The payment order made by credit card cannot be canceled. Payment of the Order by the Customer is irrevocable, without prejudice for the Customer to exercise his right of withdrawal.
For an order via the site www.pebbly.fr, the Customer confirms and guarantees that he is the holder of his bank card and that the latter gives access to sufficient funds to cover the payment of the Order.
The Website is the subject of a security system among the most efficient, in order to protect all sensitive data related to means of payment. Zoocolor never has access to confidential information relating to said means of payment, which is why these elements are requested for each Customer Order.
Article 8 - Preparation and Delivery
Preparing your order
Product availability & order preparation
Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the Pebbly site, the shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order.
Order preparation time:
France: Metropolis = period of 3 working days from the day following that on which the consumer placed his order to prepare the order regardless of the mode of transport chosen.
In the event of delay, Zoocolor cannot be held responsible for any reason whatsoever. Therefore, no claim of any kind whatsoever can be claimed by the customer from Zoocolor.
In case of unavailability of the ordered product, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Shipping your package
8.1. Place of delivery - In principle, delivery of the Products will take place, after payment of the order has been recorded, to the delivery address indicated by the Customer when placing the Order. An email will be sent to the Customer to announce the shipment of the Products.
No deliveries are made to campsites, hotels, post offices and PO boxes. The products are delivered to the address indicated by the user on the order form, the user must ensure its accuracy. Any package returned to the sender because of an incorrect or incomplete delivery address will be reshipped at the user's expense.
The products ordered are delivered by Collissimo Suivi 48H or by an independent carrier, depending on the size and weight of the products ordered and at the exclusive initiative of Zoocolor.
Zoocolor delivers orders to the following countries and territories: France, Belgium, Germany, Spain, Austria, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal.
The Customer also has the option of having the Products delivered to a natural person of his choice whose permanent residence is located in mainland France.
8.2. Delivery rate - Delivery costs vary depending on the country of delivery.
€ 10.00 including tax for home delivery in France, Belgium, Germany, Austria, Belgium, Spain, Ireland, Italy, Portugal, Luxembourg, Netherlands.
€ 6.00 incl. Tax for delivery to a relay point in France and Belgium.
Free delivery is valid in France and Belgium is applied when the total of the order is equal to or greater than € 89.00.
8.3. Delivery time - Packages are generally shipped within 48 to 72 hours of receipt of payment. They are shipped via Colissimo with a tracking number and delivered without signature. When your order is ready to ship, you will receive an email containing a tracking code for your package.
In any case, the maximum delivery time is thirty (30) working days from the order of the Product, unless otherwise indicated to the Customer before placing the Order.
Shipping costs include preparation and packaging costs as well as postage. These fees are fixed. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
If upon receipt of your package, it is damaged, please contact customer service via the email address [email protected] detailing the problem and a photo of the package. This will allow us to process your complaint as quickly as possible.
If after shipping your order by us you do not claim your package or if your delivery address is not correct, then the post office will return it. Upon receipt and after verification, we will refund your order excluding shipping costs.
Concretely, if you are absent on the day of delivery, your postman will leave you a calling card in your letterbox, which will allow you to collect your package at your post office during opening hours, within 15 days. Colissimo Monitoring is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may get lost. In the event of a delay in delivery compared to the date we indicated to you in the dispatch email, we ask you to notify us of this delay by calling us by phone or by sending us an email. We will then contact the Post Office to start an investigation. A Post investigation can last up to 21 days from the date of the start of the investigation. If during this period, the product is found, it will be immediately re-routed to your home (most cases). If, on the other hand, the product is not found at the end of the 21-day investigation period, La Poste considers the package as lost. Only then can we return a replacement product to you, at our expense. If the product (s) ordered were no longer available at that time, we would reimburse you for the amount of the products affected by the loss of the carrier. We decline any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or of a strike.
Regarding shipments of bulk and / or greater weight, we may use other carriers, the choice then being made at our discretion, with the objective of obtaining a service combining an economical shipping cost with good conditions. delay and security.
All customers have a period of fourteen (14) clear days from the delivery of the order which will be exercised at their expense for new products (never used, in their original packaging) after having obtained the agreement of return to customer service on the site www.pebbly.fr
www.pebbly.fr will reimburse the customer for any sums already paid corresponding to the returned product (s), less any shipping costs.
Article 9 - Compliance, guarantee and right of withdrawal
9.1. Product conformity
The legal guarantee of conformity mentioned in articles L.211-4 and L.211-13 of the Consumer Code and that relating to defects in the item sold, mentioned in articles 1641 to 1648 and 2232 of the Civil Code, will apply in accordance with to the law.
In the event of an action under the legal guarantee of conformity, the consumer:
Benefit from a period of two years from the delivery of the property to act;
Can choose between repair or replacement of the property, subject to the cost conditions provided for in Article L-211-9 of the Consumer Code.
The legal guarantee of conformity applies independently of the commercial guarantee. In the event that the consumer decides to implement the guarantee against hidden defects of the item sold as provided for by article 1641 of the civil code, he can choose between the resolution of the sale or a reduction of the sale price in accordance with in article 1644 of the said code.
9.1.1. The information and descriptions mentioned for each Product sheet, in particular the photographs, technical characteristics and description, are communicated to Zoocolor by the manufacturers of the Products.
In accordance with Article L.111-1 of the Consumer Code, Zoocolor aims to inform the Customer and enable him to know the essential characteristics of the Product.
Before shipment, the Products delivered to the Customer are subject to verification to ensure their compliance with the description made on the Website.
9.2. Extended warranty
Some products have an extended warranty. In these cases, the terms and duration of the warranty are specified in the warranty card delivered with the Product. This does not cover damage, breakage or malfunctions resulting from non-compliance with the precautions for use.
For the implementation of the extended warranty, the Customer must contact Customer Service to learn about the specific procedure that results.
9.3. Guarantee against hidden defects
According to article 1641 of the Civil Code: “the seller is bound by the guarantee on account of the hidden defects of the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer cannot would not have acquired it, or would have given only a lower price, if he had known them ”.
According to article 1642 of the Civil Code, "The seller is not liable for apparent defects of which the buyer has been able to convince himself".
According to article 1643 of the Civil Code "He is liable for hidden defects, even if he would not have known them, unless, in this case, he has stipulated that he will not be bound by any guarantee".
According to article 1644 of the Civil Code: “In the case of articles 1641 and 1643, the buyer has the choice to return the item and have the price returned, or to keep the item and have part of it returned. price, as it will be arbitrated by experts ”.
According to article 1645 of the Civil Code: "If the seller knew of the defects in the thing, he is liable, in addition to the restitution of the price he received, for all damages towards the buyer".
According to article 1646 of the Civil Code: "If the seller was unaware of the defects in the thing, he will only be required to return the price, and to reimburse the buyer for the costs caused by the wind".
According to article 1647 of the Civil Code: "If the thing which had defects perished as a result of its poor quality, the part is for the seller, who will be held to the buyer for the restitution of the price and other compensation explained. par in the two previous articles. But the loss arising from unforeseen circumstances will be for the account of the buyer ".
According to article 1648 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect". 9.4. Right to retract
9.4.1. Zoocolor considers that any Customer who is not satisfied with the Products ordered must be able to exercise their right of withdrawal, without penalties, under the best conditions.
In accordance with Articles L.121-20 et seq. Of the Consumer Code, the legal period for the right of withdrawal is fourteen clear days from receipt of the Product.
The Customer returning the Product within the framework of the exercise of his right of withdrawal, has the right to a refund of the price of the Products ordered and the outgoing delivery costs. At Zoocolor's proposal, the Customer who has exercised his right of withdrawal may however opt for an exchange or the issuance of a credit note.
9.4.2. To exercise its right of withdrawal, Zoocolor suggests that the Customer follow the procedure provided for in the “My Orders” section of the Website or contact Customer Service at [email protected]
The refund will be made, at the latest, within fourteen days from the date on which Zoocolor is informed of the Customer's decision to withdraw. The refund may be deferred until the product is recovered by the Zoocolor Returns service or until the Customer has provided proof of shipment of the Product, the date chosen being that of the first of these facts.
The refund will be made according to the means of payment used for the Order.
Only the return or exchange of complete Products (accessories, instructions, etc.) and in perfect condition for resale (not soiled, undamaged, unworn) will be accepted. To make it easier to process your request and speed up the refund, we recommend that you send us the carefully completed return slip.
The costs of returning the goods of the Product remain the responsibility of the Customer, except in the event of a lack of conformity or proven hidden defects of the Product.
9.4.3. If the right of withdrawal is used for only part of the order, only the price invoiced for the returned Products will be refunded.
In the event of partial withdrawal of the Order, the Customer who would have benefited, during the initial order, from free delivery due to exceeding a certain amount of the order, may be re-invoiced for the delivery costs corresponding to its effective order, if the latter falls below the threshold of free delivery.
9.5. Return procedure - Products must be returned to Zoocolor at the following address:
ZI DU PONT - 106 Allée des Platanes, 13750 PLAN D’ORGON
Products must be returned properly protected and in their original packaging. They must be in perfect condition for resale. Any product returned incomplete, damaged, washed, damaged, deteriorated, soiled, even partially will not be refunded or exchanged.
The Customer returns the products. We recommend that you keep proof of the return to facilitate procedures in the event of a problem occurring during transport.
In case of exercise of the right of withdrawal, Zoocolor will make every effort to reimburse the consumer within 15 days.
Unless there is an assumption of lack of conformity or hidden defects of the Product, the costs of returning the goods are the responsibility of the Customer.
Article 10 - Conditions of use of the Products
10.1. Prior to any order and any use of Products, the Customer must read all the information communicated on the Website, learn about the characteristics and components of the products and ensure that they are compatible with the use he wish to make it.
The price of the products does not include the Customer's participation in the costs of logistics preparation (processing, shipping) and delivery, which remain the responsibility of the Customer. The total amount of his participation in these costs is communicated to the Customer, either when he connects to the Website or when he calls Customer Service, before he validates his Order.
Article 11 - Liability
11.1. The Products presented on the Website comply with the French legislation in force and the standards applicable in France.
Zoocolor undertakes exclusively to comply with the legal provisions applicable in France. No regulations specific to the country of delivery and / or consultation of the Website may be opposed to Zoocolor.
The Customer is solely responsible for compliance with the regulations applicable in his country of residence or in the country of destination of the Products. It is up to him to find out from the local authorities concerned about any restrictions on the import, export or use of the products he intends to order on the Website.
11.2. The service provided by Zoocolor is limited to the supply of the Products under the conditions described in the General Conditions of Sale. In no case can Zoocolor be held responsible for the advice, recommendations and conditions of use of the Products provided by the manufacturers on the Website or in their instructions for use.
Article 12 - Electronic file - Protection of personal data
12.1. In order to process orders, Zoocolor processes personal data concerning the Customer, identified as mandatory in the forms on the Website.
12.2. Zoocolor undertakes to respect the confidentiality of personal data communicated by Customers on the Website and to treat them in accordance with the Data Protection Act of January 6, 1978, as amended and currently in force.
The database created by Zoocolor for this purpose has been declared to the CNIL, in accordance with the requirements of the Data Protection Act.
12.3. The Customer's personal data is collected and processed by Zoocolor for order processing.
12.4. The Customer may exercise his individual right of access to the file, his right to oppose, rectify or delete data concerning him, either by modifying his personal information himself in the "My Account" area in the section "Help", either by sending a request to Zoocolor (indicating e-mail address, last name, first name, postal address), by e-mail to the address [email protected]
12.5. The Website is designed to be particularly attentive to the needs of the Customer. Cookies are thus used, the purpose of which is to signal the passage of the Customer on the Website as part of the constitution of his shopping basket.
The cookies will be kept on the Customer's hard drive for six (6) months.
The Customer may object to the recording of these cookies on the hard drive of his computer by configuring his browser as follows:
For Mozilla Firefox:
- Choose the "tools" menu
- Click on the "erase my tracks" icon
Locate the "cookie" menu and select the options that suit you
For Microsoft Internet Explorer 6.0, 7.0 or 8.0:
Choose the "tools" menu then "internet options" - click on the "confidentiality" tab
- Select the desired level using the cursor
Article 13 - Intellectual and industrial property rights
All the elements published within the Website, such as sounds, images, photographs, videos, writings, animations, programs, graphic charts, utilities, databases, software, and other underlying technology are protected by the provisions of the Intellectual Property Code and belong to Zoocolor.
The Zoocolor brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of Zoocolor, with the exception of the rights held on the visuals of the products, brands and logos of the suppliers of the Products presented on the Website.
Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of Zoocolor, is strictly prohibited.
Apart from any solicitation on its part, Zoocolor prohibits any affixing of a hypertext link to the Website. A Customer wishing to place on his personal website a link directing to the home page of the Website, must first request the express authorization of Zoocolor.
Article 14 - Applicable law - Jurisdiction
The General Conditions of Sale are subject to French law. Only the French version of these General Conditions of Sale is valid.
In case of difficulty arising during the Order, delivery of the Products and more generally the execution of the sale, the Customer will have the possibility, before any legal action, to seek an amicable solution, in particular with the help from a consumer association or any other advice of its choice.
Any dispute that may result from the interpretation or execution of the General Conditions of Sale and its consequences will be brought before the competent courts, in the absence of an amicable agreement reached between the parties.
The General Conditions of Sale also apply in the relationship with any user of the Website who has not placed an Order, in particular with regard to Articles 11 to 15.